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Government and regulators agree consumer support action plan

Big Ben and Houses of parliament in London, UK

Chancellor Jeremy Hunt has chaired a roundtable with CEOs from CMA, FCA, Ofcom, Ofgem and Ofwat as part of the Government’s plan to halve inflation this year and return to the 2% target.

Treasury expects that the regulators ensure the markets are working properly, for example by ensuring consumers benefit from the reductions now being seen in wholesale energy prices and other input costs, and that higher interest rates are passed on to savers.

FCA has agreed to:

CMA has agreed to:

The action plan also featured measures agreed by Ofcom, Ofgem and Ofwat.

All of the regulators agreed to provide regular updates to Treasury on progress, and that a follow up meeting would be held later in the summer. FCA, Ofcom, Ofwat and Ofgem will also publish a joint statement setting out shared expectations on treatment of customers in financial difficulties.

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