The latest edition of FOS’ Ombudsman News highlights:
- the Consumer Duty: now the Duty is in force, FOS will be speaking to firms to assess the complaints firms are receiving;
- FOS’ updated guidance for firms on bank account closures: FOS has not changed its approach, but has provided more detail on what it looks at and will ask for when considering a complaint; and
- the recent blog on s75 CCA and chargeback claims and what it expects firms to be doing to help customers.