BBRS publishes quarterly data report

The BBRS has published its quarterly case resolution data as of 31 March 2024. Key highlights include:

• From a total of 1,037 case registrations, there were 1,006 resolved case outcomes and 31 remain open.
• Of the resolved cases, 146 cases were resolved through conciliation, settlement, mediation or adjudication.
  • Out of these, 32 cases were not upheld by adjudication and customers received no financial award, and the remaining 114 cases were upheld, partially upheld by adjudication or settled.
• Of the 114 cases that were upheld, partially upheld by adjudication, or settled:
  • 1 customer received no financial adjudication award;
  • 41 customers received financial awards by adjudication; and
  • 72 were by settlement.

The report provides additional data regarding the most common business types to register cases as well as the most common complaint points.

The top 5 business types were:

1. Private Company
2. Sole Trader
3. Partnership
4. PLC
5. LLP

The top 5 complaint points were:

1. Egregious behaviour/gross misconduct
2. Errors/not following instructions
3. Delays/timescales
4. Disputes over sums/charges
5. Arrears related/Forbearance/Enforcement