FCA has published its latest firm-specific and aggregate complaints data from firms for H1 2020. It specifically notes:
- the lowest levels of recorded complaints since H2 2016 – firms received 2.96m;
- the largest decrease was in insurance and pure protection complaints, mainly in relation to PPI – unsurprising, given the passing of the PPI deadline;
- 16% of complaints related to current accounts, 8% to credit cards and 7% to non-PPI insurance products.