Tag - complaints

24/07/2024

Travel insurance complaints at highest level since Covid

16/07/2024

FOS confirms proactively settled complaints to continue

13/06/2024

FOS publishes half-yearly complaints data

02/05/2024

FCA updates on motor finance complaints

12/04/2024

FCA publishes findings of insurers’ valuation of vehicles review

27/03/2024

FCA takes action on motor finance complaints

Duncan Scott

11/01/2024

Complaints Commissioner criticises FCA over Premier FX failure

19/12/2023

FCA calls for better treatment of fraud victims

07/11/2023

FOS releases half-yearly complaints data

Vida Fatemi

24/10/2023

FCA confirms no changes needed on SME access to FOS

Vida Fatemi

24/10/2023

Latest Ombudsman News updates on proactive settlement

21/09/2023

Q1 complaints stats show increase in motor and building issues

14/09/2023

Regulators publish revised Complaints Scheme

Laura Wiles

28/07/2023

FOS feeds back on reporting “proactively settled” complaints

Laura Wiles

04/04/2023

FOS publishes H2 2022 complaints data

23/03/2023

FCA publishes Consumer Duty programme of engagement

23/02/2023

BoE publishes policy on outsourcing and third party risk management for FMIs

08/02/2023

EBA publishes peer review of PSD authorisation processes

11/01/2023

Industry alliance forms to lead UK’s future in digital currencies

11/01/2023

Ombudsman News looks at financial difficulties relating to mortgage debt

19/12/2022

FCA announces ESG Advisory Committee to its Board

13/12/2022

BoE publishes letter responding to Financial Policy Committee’s remit

13/12/2022

FCA consults on credit information improvements

22/11/2022

FOS publishes latest complaints data

02/11/2022

BBRS publishes reports on customer satisfaction and complaints

01/11/2022

FCA publishes H1 complaints data

20/10/2022

FCA allows Amigo to re-start lending in pilot

18/10/2022

FOS publishes latest complaints data

07/09/2022

FCA responds to Premier FX complaints

19/08/2022

FOS publishes annual complaints data for 2021/22

28/06/2022

FOS launches webpage on vehicle breakdown cover

18/05/2022

FCA publishes H1 2022 complaints data

Harshil Patel

28/04/2022

APP Fraud and the extent of the Banks Duty – to be determined at trial

16/03/2022

FOS publishes latest quarterly complaints data

Emma Bond

23/02/2022

FCA updates information on Complaints Commissioner reports

05/01/2022

FOS publishes feedback on outcome reporting consultation

02/11/2021

FOS consults on reporting complaints outcomes

04/10/2021

LSB stresses importance of good governance

30/06/2021

Ombudsman News looks at annual complaints data

28/05/2021

FOS publishes Annual Complaints Data

26/05/2021

FCA reminds that complaints handling should be back to normal

13/05/2021

FOS focuses on economic and domestic abuse complaints

06/05/2021

Lender’s duties limited in asset disposal

15/04/2021

FCA tells CMCs and High Cost Lenders to work together on complaints

31/03/2021

Complaints Commissioner criticises FCA internal communications

Duncan Scott

16/03/2021

Business Banking Resolution Service goes live

17/02/2021

IOSCO publishes retail complaint handling guidance

28/01/2021

FCA updates on complaints data

16/12/2020

FOS approach to CCA complaints

20/11/2020

FCA says no more excuses for complaint handling delays

21/10/2020

Increasing calls for extension of Complaints Scheme consultation

14/09/2020

FCA updates on complaints data return dates

02/09/2020

FCA updates on Covid-19 and complaints handling

03/08/2020

Regulators consult on easier complaints scheme

21/07/2020

Treasury Committee concerned about FCA complaints handling

26/06/2020

FCA updates on approach to complaints remedies

16/06/2020

Full details on BI case progress

02/06/2020

Banks look at new ways to deal with SME complaints

18/05/2020

FCA updates on Covid-19 and complaints

12/05/2020

FCA updates on CBILS and BBLS expectations

05/05/2020

Regulator Covid-19 update 1 May

01/05/2020

FCA publishes complaints figures for H2 2019

16/04/2020

Annual increase to FOS award limit confirmed

23/03/2020

FOS consults on plans and budget

17/12/2019

No strong case to merge Ombudsmen

Gavin Ellison

05/09/2019

FOS has updated its consumer credit resources

02/08/2019

FCA feeds back on RND and Plevin issues

30/01/2019

CMA announces reforms to loyalty penalty

19/12/2018

FCA publishes final rules on expansion of FOS jurisdiction to SMEs

17/12/2018

FOS consults on plans for 2019/20

17/12/2018

FCA publishes DISP modification for PPI claims

27/11/2018

FCA fines for failings in oversight of third party claims handling

31/10/2018

FCA updates on complaints data

31/10/2018

FOS update on publication of complaints data

20/08/2018

FCA complaints handling review findings

15/08/2018

FCA consults on push payment fraud complaints

27/06/2018

FCA publishes latest complaints data

19/04/2018

FCA unhappy with consumer credit complaints handling – asks firms to take action

13/09/2017

FCA launches PPI campaign with help from ‘Arnold Schwarzenegger’

29/08/2017

FCA sets out its supervisory approach to PPI

16/08/2017

ICO fines Moneysupermarket.com £80,000

21/07/2017

FCA publishes thematic review on customer understanding of retailing banking products

18/07/2017

FCA publishes PBA complaints findings

10/07/2017

FCA publishes first new-form complaints data

27/04/2017

FCA makes final PPI complaint rules