FOS’ latest half-yearly complaints data shows a rise of 20% in complaints during H2 2023, with the rise driven mainly by banking and credit complaints. Within that sector, current accounts and credit cards accounted for over 40% of complaints. There continued to be significant disputes over frauds and scams, while the rise in credit card complaints is due to more customers complaining about unaffordable and irresponsible lending. The other main increase was in consumer motor complaints, mainly because of the time it takes firms to put things right when they receive a claim and about vehicle valuation.
