FOS publishes H2 2022 complaints data

FOS has published data on complaints received between July and December 2022.  It saw a slight increase in complaints over the first half of the year, and received nearly 80,000 new complaints. It upheld 34% of complaints (down from 37% in the previous half).

  • the largest increase was in banking and credit complaints, of which there were 50,000 new ones;
  • nearly 20,000 complaints were about general insurance and pure protection, with a notable increase in motor insurance complaints, mainly on commissions, charges and fees;
  • 4,000 complaints were about mortgages and home finance.

The figures cover 220 firms.

Emma Radmore