FOS has published data on complaints received between July and December 2022. It saw a slight increase in complaints over the first half of the year, and received nearly 80,000 new complaints. It upheld 34% of complaints (down from 37% in the previous half).
- the largest increase was in banking and credit complaints, of which there were 50,000 new ones;
- nearly 20,000 complaints were about general insurance and pure protection, with a notable increase in motor insurance complaints, mainly on commissions, charges and fees;
- 4,000 complaints were about mortgages and home finance.
The figures cover 220 firms.