FOS has launched a new webpage on complaints involving economic and domestic abuse. The webpage sets out the types of complaint FOS sees in this area including people saying:
- I’ve been pressured into guaranteeing a loan
- Someone forced me to take out a loan in my own name for someone else’s benefit
- Someone took out loans/credit cards/overdrafts using my name without my knowledge or consent
- Someone used my credit card or account without my knowing
- I’ve been pressured into letting someone use my card/account
- Someone stopped making payments to our joint loan/mortgage to punish me or ruin my credit record
- Someone made me take out car finance or insurance in my name for their car
- Someone put all our debts into my name and left me to pay them all
- Someone made me sign over policies or investments to them
- I’ve separated from the abuser but we still have joint accounts and the business disclosed my address
- The abuser has left the property but won’t agree to making changes – such as a reduced interest rate – to our joint mortgage even though I make all the payments
- I’ve escaped an abusive relationship – and I’m now experiencing financial problems or need some breathing space while I get back on my feet
The webpage outlines how FOS handles such complaints and includes case studies and other helpful resources for consumers.