The FOS has published its report on complaints it received in the year to 8 July 2025, It notes the figures dont include complaints brought by businesses but may include some brought by charities and trustees.
Key stats include:
- 285,640 complaints from UK consumers (up from around 175,000 last year) and 7,515 from non-UK residents;
- complaints relating to 285,279 businesses in the UK(up from around 175,000 last year) and nearly 7,900 outside the UK;
- of the total complaints, nearly 237,499 were about banking and nearly 43,000 about insurance;
- 538 (or 0.18%) complaints were dismissed, for various reasons, including:
- over half of them because the FOS considered that dealing with it would seriously impair its effective operation; and
- 20% because the complaint subject matter had already been subject to court proceedings where there had been a decision on its merits; and
- average resolution time of 61 days (up from 42).