FCA publishes H2 2020 complaints data

FCA’s most recent complaints data report shows:

• a significant drop in complaints over the H1 2020 figure;
• a large decrease in insurance and pure protection complaints – with the largest being in PPI complaints
• excluding PPI, though, the overall volume increase by 3.3% from H1 2020;
• 23% of complaints related to current accounts, 11% credit cards and 11% other general insurance products