FOS sees rise in “authorised” scam complaints

FOS has seen a 30% increase in complaints about “authorised” scams in the second quarter of the financial year compared to the same period last year. half of the nearly 4,500 complaints were about “authorised” scams, mainly APP scams, and three quarters of them are when consumers don’t receive what they’ve ordered, have been tricked into moving money or investment scams.  FOS has upheld over 60% of complaints in the consumer’s favour.

Emma Radmore