ICO fines over pensions cold-calling

ICO has fined EB Associates Group (EBAG) £140,000 for instigating two IARs to make over 100,000 unsolicited direct marketing calls to consumers about occupational or personal pension schemes where the customers had not given consent.  Despite EBAG’s contention that it had not asked the IARs to make the calls, the ICO found that it offered incentives for referrals and that it had instigated the calls – which the IARs would not have made without EBAG’s actions.

Emma Radmore