CMA orders bank to send transaction histories

The CMA has ordered Monzo to send transaction histories for 13,000 customers who closed their accounts with the bank but were not sent the history required by the Retail Banking Market Investigation Order.  The breaches occurred between May 2021 and March 2022, and followed a previous similar failing.  While Monzo has put the breach right, the CMA has now issued a direction requiring Monzo to make sure it will not happen again.

Emma Radmore