BBRS publishes quarterly data report

The BBRS has published its quarterly case resolution data as of 31 March 2024. Key highlights include:

From a total of 1,037 case registrations, there were 1,006 resolved case outcomes and 31 remain open.
Of the resolved cases, 146 cases were resolved through conciliation, settlement, mediation or adjudication.
- Out of these, 32 cases were not upheld by adjudication and customers received no financial award, and the remaining 114 cases were upheld, partially upheld by adjudication or settled.
Of the 114 cases that were upheld, partially upheld by adjudication, or settled:
- 1 customer received no financial adjudication award;
- 41 customers received financial awards by adjudication; and
- 72 were by settlement.

The report provides additional data regarding the most common business types to register cases as well as the most common complaint points.

The top 5 business types were:

The top 5 complaint points were:

BBRS