FCA speaks on culture

Emily Shepperd, FCA chief operating officer, has delivered a speech on culture at the 10th Annual Culture and Conduct in Financial Services Summit.

The speech, titled “Culture is contagious” highlights that culture drives conduct and decision-making, and so directly impacts outcomes for consumers, markets and the economy. Shepperd noted that the informed and responsible risk-taking required for long-term economic growth is built on health firm culture.

The FCA continues to work with stakeholders to improve culture and conduct standards, which remains a regulatory priority.