Laura WilesFrom 1 April 2025, professional representatives will be charged �250 to refer a case to the FOS.
Professional representatives will be able to refer ten cases to the FOS for free, but every subsequent case will be chargeable. They will receive �175 back in credit if the case outcome is in favour of the consumer.
The new rules also mean that if a complaint referred by a professional representative is not upheld or withdrawn, the financial business against whom the complaint was made will pay a reduced fee of �475, rather than �650.
The FOS remains free to those bringing cases directly, as well as to families, friends, charities and voluntary organisations who may be assisting them.