FOS publishes 2024/25 ADR report

The FOS has published its report on complaints it received in the year to 8 July 2025, It notes the figures don�t include complaints brought by businesses but may include some brought by charities and trustees.

Key stats include:

• 285,640 complaints from UK consumers (up from around 175,000 last year) and 7,515 from non-UK residents;
• complaints relating to 285,279 businesses in the UK(up from around 175,000 last year) and nearly 7,900 outside the UK;
• of the total complaints, nearly 237,499 were about banking and nearly 43,000 about insurance;
• 538 (or 0.18%) complaints were dismissed, for various reasons, including:
  • over half of them because the FOS considered that dealing with it would seriously impair its effective operation; and
  • 20% because the complaint subject matter had already been subject to court proceedings where there had been a decision on its merits; and
• average resolution time of 61 days (up from 42).