FOS updates webpage on BSPS complaints

Following the publication of the FCA’s final BSPS redress scheme rules, FOS has published a press release and has updated its webpage on complaints relating to financial advice received in respect of transferring out of the BSPS.

FOS has explained that those who have already submitted complaints to FOS do not need to take further action because FOS will continue to investigate such complaints. However, those who have yet to make a complaint about advice received between 26 May 2016 and 29 March 2018 should wait to hear from the firm that provided the advice. Firms will get in touch with relevant individuals directly about the redress scheme after 28 February 2023.

Lucy Hadrill