FCA concerned about misleading BSPS redress offers

FCA has become aware that some firms are making unsolicited offers of redress to former BSPS members who have not made complaints. FCA feels this may be a deliberate attempt to exclude former members from the redress scheme FCA has put in place, and will bind them to receive less money than they might otherwise be entitled to. FCA is urgently investigating and will consider taking action against any firm that it finds is misleading consumers or making offers not calculated in line with its guidance.

Emma Radmore