Afua Kyei spoke on how she became one of the first ethnic minority women to have a top job within the BoE, the incorporation of DEI in advertising campaigns, and the benefits in having women and diversity in leadership. She drew out lessons from other sectors that the banking and financial sector can learn in respect of talent retention and inclusion. She gave an example of the importance of customers in retail banking finding staff relatable. On a business front, she stressed the importance of having, and seeing, role models, and of giving everyone an equal opportunity and support to progress. She noted the importance of employee networks, such as parental leave networks and how everyone should feel comfortable to be themselves. She noted that metrics are important for measuring what is being achieved.