Ombudsman News updates FOS initiatives

The latest edition of Ombudsman News highlights:

• what FOS is doing to prepare for the Consumer Duty;
• the annual complaints data from 2022/3;
• its items on hybrid scams and escape of water in unoccupied properties previously reported in FIN; and
• confirmation that, in the light of the Mortgage Charter, FOs has guidance on its site for customers and businesses about making a complaint in relation to mortgages and financial difficulty.