The latest edition of Ombudsman News highlights:
- what FOS is doing to prepare for the Consumer Duty;
- the annual complaints data from 2022/3;
- its items on hybrid scams and escape of water in unoccupied properties previously reported in FIN; and
- confirmation that, in the light of the Mortgage Charter, FOs has guidance on its site for customers and businesses about making a complaint in relation to mortgages and financial difficulty.