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FOS data shows credit card complaints on the rise

The latest FOS products complaints data (covering October – December 2023) shows that complaints about credit cards reached the highest level ever recorded in a 3-month period. 55% of these complaints were about perceived unaffordable or irresponsible lending by firms.

Current accounts, hire purchase (motor), car/motorcycle insurance and buildings insurance were the other most complained about products, all of which saw year-on-year increases.

Lucy Hadrill