FOS publishes quarterly data

FOS has published complaints data covering Q1 2024/5 (April – June 2024). Highlights include:

• over 76,000 new complaints – an increase of 70% from the same period last year;
• credit cards were the most complained about product, followed by motor hire purchase, current accounts and car/motorcycle insurance;
• around half the complaints came from professional representatives; and
• a 37% uphold rate – but interestingly only 25% of complaints from professional representatives were upheld compared to 40% of complaints directly from consumers.