The FCA has confirmed that the pause to the deadline for motor finance firms to provide a final response to customer complaints about discretionary commission arrangements will now last until 4 December 2025. As consulted on, it also plans to set out its next steps in the review of DCAs in May 2025, by which time it should have assessed the outcome of the Barclays judicial review hearing and other relevant cases as well as having finished its own analysis. It says the extended pause also gives it time to find an alternative way of dealing with DCA complaints, if it appears this would be the right thing to do.
FCA confirms motor finance complaint handling pause extension
