Laura WilesThe FOS has published its plans and budget for 2025/26.
It expects to resolve 270,000 this financial year, a 20% increase compared to last year. To ensure fairness and value for money, it has maintained case fees for businesses at £650, and introduced a new fee model for professional representatives.
The ambitious case resolution target comes despite a considerable increase in complaints, particularly in relation to motor finance commission, which account for almost half of the FOS’s current 190,000 cases.
During the consultation stage, the FOS expected that it would receive around 240,000 cases in 2025/26. It now expects this figure to be closer to 209,000. This remains a slight increase compared to 2022/23 and 2023/24, but is a significant drop from the 330,000 cases the FOS predicts it will have received over 2024/25 as a result of motor finance commission complaints.
The FOS will publish full complaints data for 2024/25 during the summer.