Emma RadmoreThe CMA has published its determination in respect of a series of failings by Barclays to provide the required personal transaction histories to customers closing accounts. The problems arose for a number of reasons, with 700,000 customers with online access not receiving the information because the system had deemed their online access to continue, while another 20,000 did not get the information because the system could not cope with a spike in account closures.
Barclays self-reported the issues and has in place a programme to put the past failings right and improve its controls in the future. For that reason, the CMA does not think it appropriate to take any further action