FCA publishes AGM question responses

The FCA has published a 60 page document setting out its responses to questions raised but not answered at its AGM.

The answers are grouped into topics, including:

AI – and in particular how to ensure vulnerable and under-represented customers are protected as AI increases in use;
the Annual Public Meeting itself – in particular how the FCA publicised the meeting and allowed time for questions;
the FCA’s investigation into Blackmore Bonds;
consumer credit – particularly the progress of various reviews;
the Consumer Duty, and how the FCA will judge whether firms are providing better outcomes for customers;
consumer protection;
crypto regulation including why the FCA changed its previous view on offering crypto ETNs to retail investors;
the interplay between the FCA and the FOS;
mortgage prisoners; and
many questions about motor finance commission.

AGM FCA