FOS consults on plan and budget

The FOS is consulting on its 2026/7 Plan and Budget. Headlines include:

• anticipated 188,000 new complaints across all products;
• resolving 245,000 complaints of which 60,000 will be related to motor finance commission;
• starting to receive complaints about BNPL assuming it comes within FOS jurisdiction;
• proposed increase in case fee to £680 and compulsory levy to £86m; and
• raising charges for professional representatives from £250 to £260, with credit if the complaint is upheld rising from £175 to £180.

It has also confirmed that, following previous consultation, it will be replacing the free case allowance with a monetary value of £2,000 for respondent businesses and professional representatives.

Consultation closes on 21 January.