The latest edition of FOS’ Ombudsman News covers the consultation featured separately in FIN on the reporting of business-specific data, and discusses how the formerly known “technical desk” has now become the Business Support Hub. It says the name now better reflects what the team does – steering firms on what they should be considering when dealing with complaints and helping them in dealing with vulnerable customers. The update also includes a link to an interview on problems consumers face with common consumer claims, like s75 and car insurance claims, and reviews the latest complaints stats.
